Written by A. Merrifield, iGaming Content Editor
Reviewed by V. Dokov, Gambling Compliance Expert — Meet our team
Last updated: 10.07.2026
Last updated: January 1, 2026
Welcome to Levelup. These Terms and Conditions govern your use of our website at levelup-canada.com and all services we offer. Please read them carefully before registering an account or placing any bets. By creating an account, you're confirming that you've read, understood, and agreed to these terms.
If you don't agree, don't register. It's that simple.
Levelup is an online casino platform serving eligible Canadian players. Where applicable, Levelup operates under the regulatory framework established by iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). Players outside Ontario may be subject to different provincial rules. It's your responsibility to confirm that online gambling is legal in your province before playing.
To register and play at Levelup, you must meet all of the following requirements:
We verify age and identity as part of our registration process. If you provide false information, your account will be closed and any winnings may be forfeited.
You may only hold one account at Levelup. Duplicate accounts are not permitted and will be closed. When you register, you must provide accurate, current, and complete information. You're responsible for keeping your login credentials secure. Don't share your password with anyone.
If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
As required by Canadian anti-money laundering laws and our licensing obligations, we conduct Know Your Customer (KYC) checks. You may be asked to provide:
We may request these documents at registration, before processing a withdrawal, or at any other time we consider necessary. Failure to provide requested documents may result in account suspension or closure.
All transactions are processed in Canadian dollars (C$). Minimum and maximum deposit and withdrawal limits apply and are displayed in the cashier section of your account. We reserve the right to change these limits at any time.
Withdrawals will only be processed to a payment method you've previously used to deposit, or to a verified method in your name. We don't send funds to third parties. Processing times vary by payment method and are estimates only, not guarantees.
We're not responsible for delays caused by your bank or payment provider.
From time to time, Levelup offers bonuses, free spins, and other promotions. Each offer comes with its own specific terms, including wagering requirements, eligible games, time limits, and maximum withdrawal amounts. These terms are published alongside each promotion.
Bonuses are intended for personal recreational use only. We reserve the right to withhold or cancel bonus funds if we believe they're being abused, including through the use of automated play, bonus hunting strategies, or collusion. We make that call at our discretion, and our decision is final.
Gambling is meant to be entertainment. If it starts feeling like anything else, please use the tools available to you. Levelup provides:
Ontario players can also self-exclude through iGaming Ontario's province-wide self-exclusion programme. If you self-exclude, you must not attempt to open a new account or circumvent the exclusion. Doing so may result in permanent account closure and forfeiture of funds.
For support, contact the ConnexOntario helpline at 1-866-531-2600 or visit responsiblegambling.org. You can also reach the Problem Gambling Helpline at 1-888-230-3505.
We use certified Random Number Generator (RNG) technology to ensure all games are fair. Our games are tested and audited by independent third parties.
The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, and forfeiture of funds:
All content on levelup-canada.com, including logos, graphics, game content, and written material, is owned by or licensed to Levelup. You may not copy, reproduce, or distribute any of it without our written permission.
Levelup provides its services on an "as is" basis. We don't guarantee uninterrupted access to the site. We're not liable for losses caused by technical failures, internet outages, or circumstances beyond our reasonable control.
To the maximum extent permitted by Canadian law, our total liability to you for any claim arising from your use of our services is limited to the amount you deposited in the 30 days preceding the claim.
These Terms and Conditions are governed by the laws of the province in which you reside and, where applicable, the laws of Canada. Ontario players are subject to the regulatory oversight of the AGCO and iGaming Ontario.
If you have a complaint, contact our support team first. We'll do our best to resolve it quickly. If we can't reach a resolution, you may escalate the matter to the relevant provincial gaming authority.
We may update these Terms and Conditions at any time. When we do, we'll post the updated version here and notify you by email if the changes are material. Continuing to use the site after changes are posted means you accept the updated terms.
Got questions? Our support team is available 24/7 via live chat on the site, or you can reach us at [email protected].
19+. Please play responsibly. Gambling involves risk. Never bet more than you can afford to lose.